As a business owner, you need to have all of the competitive advantage that is available to you. A simple to implement way to gain an edge over even your larger competitors is by using a virtual small PBX solution. Such a system can make a small business appear bigger than it actually is through the use of certain really innovative features.
As a beginning, an Internet based phone solution uses an auto attendant, or virtual receptionist, very similar to the system used by big businesses. This feature answers and directs automatically, incoming phone calls so that they are routed to the right employee or area, just like the big boys.
Rules for call answering allow you to establish how calls are routed, and are very flexible. An inbound call can go to voice mail, any extension and other phone numbers based on how you define the rules. These include the current time, the day of the week, and even the caller ID of the inbound call.
You can also establish a call queue, which can put callers in a holding pattern until someone can answer the phone. You can define what is heard by the caller as they wait, including music, or a company message. By using a queue, you make sure that incoming calls are handled as swiftly and efficiently as possible.
A full featured voicemail services is included that lets incoming calls to be handled with customizable salutations and messages that are left in individual mailboxes. You can then be notified when you have a new message, and it is even possible to receive the voicemail attached to an email, allowing you to efficiently take care of the call.
Many telephone extensions allow you to quickly route inbound calls to the right employee. This will also give your company the facade of having multiple sections with many employees. Extensions can be added as they are needed, giving you simple and affordable telephone system expansion.
With a virtual telephone service, you have the option of a local phone number, a toll free phone number, or both. Though the toll free option will not be more expensive to use, it will give your small company the feel of a larger business.
The above are just a few of the great features provided by a virtual SOHO PBX service that help make your business appear to people to be bigger than it really is. Make use of an inexpensive, simple to operate virtual phone system and begin to see how its tremendous features will help with the effort to improve the bottom line of your business.
